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SHIPPING COSTS

Orders within Australia standard: $10
International Standard: $25.00

Note that all product prices indicated and payments made on this site are in Australian Dollar currency. 

All prices include GST, and other taxes and duty where relevant.

 

SHIPPING AND DELIVERY

Standard within Australia:
Orders are dispatched Monday through to Friday, before 12pm via Australia Post e-Parcel.
Please note that any orders placed after 10am will be dispatched the following business day.
For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
All parcels require a signature on delivery. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest Post centre.
Purchases made on weekends and public holidays will be processed on the following business day.

Standard within Australia:
 Orders are dispatched Monday through to Friday, before 12pm via Australia Post e-Parcel.
 Please note that any orders placed after 10am will be dispatched the following business day.
 For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days.
 All parcels require a signature on delivery. If you are not there to sign for your parcel, e-parcel will issue a notification so that you pick up your parcel from you local post office day.

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

Please note, orders of multiple items may be shipped in more than one package — in which case, two tracking numbers will be advised. 

International:

  • new zealand: 7-14 days
  • asia pacific: 5-10 days
  • 
western europe: 5-12 days
  • 
usa, canada & middle east 5-12 days
  • Rest of the world: 6-14 days

We ship to New Zealand, USA, UK & Selected European Countries excluding Russia, using Australia Post Pack & Track International or DHL Express.
Deliveries are sent during normal business hours between Monday and Friday, 9-5pm. 
Purchases made on weekends and public holidays will be processed on the following business day. 

Please allow 3-14 days to receive your parcel for standard. A tracking number will be sent to you upon payment so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure. 

If your desired shipping Country is not listed above, please contact info@thebareroad.com to discuss alternate shipping options.

 

ITEM AVAILABILITY

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.


TAXES AND DUTIES

The Bare Road unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed.
The responsibility for any custom duties, foreign taxes or other fees which may beimposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to The Bare Road in order to receive a refund.
Refunds will only be issued once return orders have been received.
The Bare Road cannot be held responsible for the order should it be misplaced by dhl.
Please contact your local customs or dhl office for more information regarding taxes and duties payable in your region.

 

SALE TIME AND SHIPPING

Please note during sale periods, orders may be subject to delay, so please allow minimum of 2 business days for your order to be processed and dispatched.
Any delivery date or time specified by us is a best estimate only and The Bare roadwill not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.


OWNERSHIP AND RISK

Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfillment by The Bare Road and transfer of responsibility in the same way.

 

EXCHANGE AND REFUNDS

How to return/exchange
:

1. Request your return authorisation number (r.a) by emailing returns@thebareroad.com within 7 days of receiving your order.


2. Please include in the email your customer order number, and which item(s) you would like to exchange/refund.


3. Once your refund/exchange has been approved we will send you an email with your (r.a) number.


4. Complete the returns & exchange form (sent with your original order or click here to download a copy and send to the below address with the returned item/s:

5. Please note we do not offer refunds on Afterpay purchases. Please refer to the below 'Afterpay Purchases' section for more information.

Once we have received your return, we will notify you by email and process your refund/exchange within 5 business days (please allow up to 14 business days for your refund to show in your account).
Refunds will be made to the original purchaser’s credit card. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

For all returns, please address to:

The Bare Road 
RA #: (to be advised)
PO BOX 116
Suffolk Park, NSW 2481
Australia

Please note that only returns who have lodged a return request & have been issued an RA Number will be accepted.

The Bare Road does not cover the return postage costs — this cost is at your own expense.


The Bare Road is not responsible or accountable for the loss of garments being returned. 

REFUNDS POLICY

  • The garment is in original condition, unworn, unwashed with all original tags attached. 
  • The original invoice is provided as proof of purchase 
  • Must be returned within 7 days of delivery. 
  • The return shipping cost rests with the customer.
  • We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your BARE ROAD garment to prolong the life of it. 
  • Please note we do not offer refunds on Afterpay purchases. Please refer to the below 'Afterpay Purchases' section for more information.

Please click here to download a returns slip

Please Note all 'SALE' items are final sale and cannot be returned for an exchange or refund. 

EXCHANGE POLICY

You may exchange your garment for any item of your choice (subject to availability).


Please note: sale items are final sale and cannot be returned for a refund.

Exchanges will only be accepted if;
• the goods are in saleable condition, in their original packaging with all tags attached
• the goods have not been worn, damaged or washed

• you notify us to exchange within 7 days of receipt of goods

• 
the original invoice as proof of purchase is provided.

SALE ITEMS

There are strictly No Refunds on sale items for change of mind (size, style, timing or fit).

"Sale Items" are listed as anything other than a full Recommended Retail Price Paid and thus include percentage discounts, dollar discounts, promotional codes, flash sales, gift with purchase, buy one get one free, etc. etc.

Items listed under "sale" are drastically reduced and late season stock and therefore cannot be refunded, returned or exchanged unless assessed as faulty (faulty as otherwise listed).

During periods of promotion or sale, in extreme situations the above time lines may not apply due to unexpected or significantly increased levels in the number of orders and enquiries. Due to a proportion of the actual real cost of shipping being subsidised by Splice Boutique, we cannot refund or credit the selected cost of shipping, due to the other factors that may occur to delay an item once it has left our care.

AFTERPAY PURCHASES 

  • Our company policy and systems do not support refunds with Afterpay purchases.
  • All sales made through Afterpay are final.
  • We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase.
  • Any package being returned to us requesting a refund which has been purchased through Afterpay will automatically be issued a credit note.
  • Afterpay is a separate entity, any queries in its regard must be emailed to them directly. 

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