Customer Care

Shipping & Delivery

Australia

Orders are dispatched Monday–Friday via Australia Post. TBR is a small team and we do our absolute best to ship your order as soon as possible.

We work closely with our shipping partners to ensure your order arrives as smoothly as possible.

Orders placed after 10am AEST will be dispatched the following business day.

Metro delivery: 2–3 business days.

Rural delivery: 3–5 business days.

Orders placed on weekends and public holidays will be processed the next business day.

Tracking details will be emailed once your order has been dispatched.

Orders containing multiple items may arrive in separate shipments.

International

New Zealand: 7–14 business days

Asia Pacific: 5–10 business days

Western Europe: 5–12 business days

USA, Canada & Middle East: 5–12 business days

Rest of World: 6–14 business days

All international orders are shipped via Australia Post or DHL Express. Delivery times are estimates only and may vary due to customs or carrier delays.

Refunds, Returns & Exchanges

If something isn’t right, we’re here to help. We want you to find the perfect fit and love your TBR piece. 

We offer refunds, returns and exchanges on full-priced items within 7 days of receiving your order, provided items are returned in original condition with tags attached.

To request a return or exchange, please email returns@thebareroad.com with your order number and the item(s) you'd like to return.

For all returns, please address to:

The Bare Road 
PO BOX 116
Suffolk Park, NSW 2481
Australia

Please include your full name and order number within the return parcel.

Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery. Please allow up to 5 business days to process your return once received. Refunds may take up to 14 business days to appear in your account.

Return postage costs are the responsibility of the customer unless an item is deemed faulty. Please note The Bare Road is not responsible or accountable for the loss of garments being return.

Sale Items

All sale items are final sale and cannot be returned or exchanged due to change of mind, including incorrect size, fit or style selection. We encourage mindful choices when purchasing sale items.

Faulty Items

If you believe your item is faulty, please contact us at returns@thebareroad.com. We are happy to repair, replace or refund products with a genuine manufacturing fault in accordance with Australian Consumer Law.

Taxes & Duties

International orders may be subject to duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Orders & Delivery

During sale periods, dispatch times may be slightly longer than usual. All delivery timeframes provided are estimates only and are subject to product availability and carrier delays. We appreciate your patience during these times.