Refund policy

How to return/exchange
:

1. Request your return authorisation number (r.a) by emailing returns@thebareroad.com within 7 days of receiving your order.


2. Please include in the email your customer order number, and which item(s) you would like to exchange/refund.


3. Once your refund/exchange has been approved we will send you an email with your (r.a) number.


4. Complete the returns & exchange form (sent with your original order or click here to download a copy and send to the below address with the returned item/s:

Once we have received your return, we will notify you by email and process your refund/exchange within 5 business days (please allow up to 14 business days for your refund to show in your account).
Refunds will be made to the original purchaser’s credit card. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

For all returns, please address to:

The Bare Road 
RA #: (to be advised)
PO BOX 116
Suffolk Park, NSW 2481
Australia

Please note that only returns who have lodged a return request & have been issued an RA Number will be accepted.

The Bare Road does not cover the return postage costs — this cost is at your own expense.